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Hiring, Onboarding & Retaining Staff Playbook
Introduction - Welcome & Getting Started
Welcome - Course Overview (6:32)
A Few Notes From Our Attorney
Meet Your Instructors (11:38)
What to Expect (5:36)
Downloadable Resources
Getting Ready to Hire
Forever Recruiting (6:16)
Look at Your Agency (11:26)
Terminating Underperformers (8:00)
Creative Strategies (201:56)
Sourcing from Within Your Agency (3:18)
Culture (17:12)
Salary, Benefits, & More (11:32)
Recruiting to Find Talent
Identifying What You Need (1:44)
Creating a Bomb Job Posting (10:19)
Where to Post (9:48)
Using Social Media To Get The Word Out (5:40)
Where Else to Recruit (2:12)
Speed is Key (2:13)
What to Do When You Are Not Getting Hits (2:49)
Agency Interview Process
Interview Score Card (1:54)
Phone Interview (5:41)
Situational Interview (4:32)
Final Interview: Organizational Fit (5:27)
Dinner Meeting - Optional (1:43)
References & Personality Tests (2:22)
Selecting Your Candidate (2:35)
Offer Letter (3:02)
Negotiating & Counteroffers (3:16)
New Hire Onboarding
Preparing for the 1st Day (13:31)
Training Strategy (9:31)
Check In Points - 30 & 90 Day Review (27:39)
Keeping Staff
Routine Reviews & Raises (14:24)
Fun Culture (22:54)
Opportunities for Growth (16:48)
Clear Expectations (16:27)
Teach online with
Negotiating & Counteroffers
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