Give Your Clients WOW Service- Course Introduction & Overview
How to Launch This Course - TEAM LEADERS ONLY/ Students Skip to Student Section
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Download Your Leadership Resources
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Getting Organized to Launch (3:37)
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Why Tracking Is Important (4:36)
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Tracking - NPS Score (3:23)
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Tracking- NPS Score w. Rocket Referrals (26:10)
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Tracking - Donna Aureus Analytics (26:19)
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Tracking- Referrals, Rounds & Coverage Increases (5:07)
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Tracking - Online Reviews (1:33)
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Tracking- Recorded Phone Call Scorecard (8:40)
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Incentives & Recognition (6:49)
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Utilizing This Course (2:50)
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Getting Set Up (1:19)
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Management System Set Up - General (3:46)
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Management System Set Up - AMS 360
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Management System Set Up - Epic
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Management System Set Up - Hawksoft
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Customer Service Philosophies (3:52)
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What to Watch For & Team Accountability (2:56)
Wow Customer Service - STUDENT SECTION
Phase 1: Customer Service Traning
Phase 2: Customer Service Training
Bonus Sections
