Course Curriculum
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Give Your Clients WOW Service- Course Introduction & Overview
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How to Launch This Course - TEAM LEADERS ONLY/ Students Skip to Student Section
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- Download Your Leadership Resources
- Getting Organized to Launch (3:37)
- Why Tracking Is Important (4:36)
- Tracking - NPS Score (3:23)
- Tracking- NPS Score w. Rocket Referrals (26:10)
- Tracking - Donna Aureus Analytics (26:19)
- Tracking- Referrals, Rounds & Coverage Increases (5:07)
- Tracking - Online Reviews (1:33)
- Tracking- Recorded Phone Call Scorecard (8:40)
- Incentives & Recognition (6:49)
- Utilizing This Course (2:50)
- Getting Set Up (1:19)
- Management System Set Up - General (3:46)
- Management System Set Up - AMS 360
- Management System Set Up - Epic
- Management System Set Up - Hawksoft
- Customer Service Philosophies (3:52)
- What to Watch For & Team Accountability (2:56)
Wow Customer Service - STUDENT SECTION
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Phase 1: Customer Service Traning
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Phase 2: Customer Service Training
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Bonus Sections
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