Agency Assessment Leadership Course Introduction
Resources & Team
Agency Assessment Month 1: Onboarding
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Month 1 Checklist (1:26)
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Agency Assessment Kick Off Call 1 (2:38)
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Agency Assessment Kick Off Call 1 - Agenda (2:43)
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Telling Your Team About The Agency Assessment (3:55)
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Team Meeting Agenda (17:04)
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Post Meeting Advice (3:24)
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Agency Assessment Course (3:05)
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Agency Assessment Secret Shopper Calls (3:43)
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Agency Assessment Report Review (7:50)
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Agency Assessment Team Survey (4:32)
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Kick Off Call 2 (1:32)
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Call 2 - Secret Shopper Call Results Review (3:11)
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Call 2- Agency Assessment Report Review (4:59)
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Call 2 - Agency Assessment Team Survey Review (3:27)
Agency Assessment Month 2
Month 3: Develop
Month 4: Agency 2.0
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Off Site Meeting (1:37)
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Vision Portion of the Meeting (1:25)
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Values Portion of the Meeting (1:59)
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Structure Portion of the Meeting (1:40)
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Metrics Portion of the Meeting (2:08)
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Incentive Portion of the Meeting (1:20)
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Fun Portion of the Meeting (1:45)
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Issue Tracker Portion of the Meeting (2:00)
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Change Management Portion of the Meeting (1:37)
Month 5: Execution
Plan & Execute: Get Your Management System Reports Together
Month 6: Confirm
