Course Curriculum
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Agency Assessment Leadership Course Introduction
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Resources & Team
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Agency Assessment Month 1: Onboarding
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- Month 1 Checklist (1:26)
- Agency Assessment Kick Off Call 1 (2:38)
- Agency Assessment Kick Off Call 1 - Agenda (2:43)
- Telling Your Team About The Agency Assessment (3:55)
- Team Meeting Agenda (17:04)
- Post Meeting Advice (3:24)
- Agency Assessment Course (3:05)
- Agency Assessment Secret Shopper Calls (3:43)
- Agency Assessment Report Review (7:50)
- Agency Assessment Team Survey (4:32)
- Kick Off Call 2 (1:32)
- Call 2 - Secret Shopper Call Results Review (3:11)
- Call 2- Agency Assessment Report Review (4:59)
- Call 2 - Agency Assessment Team Survey Review (3:27)
Agency Assessment Month 2
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Month 3: Develop
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Month 4: Agency 2.0
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- Off Site Meeting (1:37)
- Vision Portion of the Meeting (1:25)
- Values Portion of the Meeting (1:59)
- Structure Portion of the Meeting (1:40)
- Metrics Portion of the Meeting (2:08)
- Incentive Portion of the Meeting (1:20)
- Fun Portion of the Meeting (1:45)
- Issue Tracker Portion of the Meeting (2:00)
- Change Management Portion of the Meeting (1:37)
Month 5: Execution
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Plan & Execute: Get Your Management System Reports Together
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Month 6: Confirm
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