Course Introduction & Overview
Leadership Section
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Leaders: How to Use this Course (7:11)
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Right vs. Fast (1:48)
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Agency Standards (1:41)
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Leadership Questions (1:39)
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Editing the Processes (2:16)
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Rolling Out the Processes (3:07)
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Tracking the Processes (2:00)
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Holding the Team Accountable (2:34)
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Training New People (2:05)
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Updating & Editing the Processes (2:14)
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Storing Processes (1:52)
Process 1: Phone Call Answering & Transferring
Process 2: Payments
Process 3: File Documentation
Process 4: Endorsements
Process 5: Proof of Insurance & Declaration Page Request
Process 6: Cancellations
Process 7: New Business Process
Process 8: Renewals
Process 9: Remarketing & Rewriting
Process 10: Claims
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